TRULY APPRECIATE YOUR BUSINESS
AND WE WANT YOU TO BE 100% SATISFIED
GENERAL RETURN POLICY
Hunter's Friend knows you have a
choice, and we value your business. If you are not
delighted with your order,
we want to know about it. If you are
having difficulty with any equipment you’ve
purchased, CALL US FIRST at 1-877-410-7811. Many
common problems can easily be resolved with just a
Friend orders are carefully packed and thoroughly
inspected, and we hope that you will be pleased with
the item(s) you have selected. Upon delivery,
please check the carton contents immediately against
items on the front of your invoice. If you are
missing items please notify us immediately by
calling 1-877-410-7811. Please note that some
bulky and specialty items may be drop-shipped
directly from the manufacturer. Such items
will arrive separately and may or may not arrive on
the same day or via the same carrier. This
information will be indicated on the invoice include
with your package.
If you are not happy with your
purchase, you may return eligible items for refund,
credit, or exchange provided you obtain a Return
Authorization (RA) number within 10 days* of receipt
of your order.
*See instructions and
If you discover your shipment has been damaged
in-transit, please contact our customer service
department at 1-877-410-7811 immediately, so we can
arrange a replacement shipment or appropriate
repair. Shipping damage claims must be made within 3
business days of receipt of your package and must be
resolved before proceeding with returns or
KEEP YOUR PACKING MATERIALS
Do not throw away the boxes your purchases were
shipped in. If your purchase has been authorized to
be returned, exchanged, repaired, or replaced by
Hunter’s Friend, and you have been issued a Return
Authorization (RA) number, please use these original
boxes and packing materials to return your purchase.
Failure to follow these instructions will result in
a delay in processing your credit, a reduction in
the amount of your credit, or our refusal to accept
the returned product. PACKAGES SHIPPED TO OUR
WAREHOUSE WITHOUT RETURN AUTHORIZATION WILL BE
REFUSED AND RETURNED TO SENDER.
GENERAL RETURN INSTRUCTIONS
1. CALL US FIRST.
Contact customer service at 1-877-410-7811
to receive a Return Authorization (RA)
number. Please note that we cannot issue RA
numbers via email.
2. RETURN ALL ITEMS
IN THEIR ORIGINAL CONDITION. Returned
items must show no signs of wear, abuse, or
alteration. Include all original packaging,
accessories, paperwork (owner’s manuals,
warranty cards, etc.). Please do not write
on the merchandise packing, manual, or
warranty card until you are certain that you
will keep all items you have purchased.
Returned items NOT in their original
condition may be refused or subject to
repair costs and/or a restocking fee of up
3. REPACKAGE AND INSURE. You are
responsible for merchandise until it safely
reaches our warehouse. To protect your
return, please (a) repack items using all
original packing materials, (b) tape your
box securely with approved packaging tape,
(c) insure your package for the full value
of your purchase and (d) write the Return
Authorization (RA) number on the outside of
the shipping box, NOT on the merchandise
4. RETURN SHIP AND KEEP YOUR TRACKING
NUMBER. Ship your item(s) back using the
shipping label on the reverse side of your
invoice included in your shipment. Use a
service such as UPS or FedEx that provides
package tracking. We are not responsible if
your package is lost in the mail or damaged
during the return shipment. Resolving lost
or damaged returned package claims will be
between you and your insured carrier only.
5. BE SURE YOUR RETURN IS TIMELY.
ITEMS MUST BE RECEIVED IN OUR WAREHOUSE
WITHIN 15 DAYS OF ISSUING YOUR RETURN
AUTHORIZATION (RA) NUMBER. RETURNS WITH
MISSING OR EXPIRED RA NUMBERS WILL BE
REFUSED AND RETURNED TO SENDER.
COMPOUND BOW PACKAGES have a 10-Day
try-out limit. To return a Ready-to-Hunt™
Compound Bow Package you must obtain a
Return Authorization (RA) number within 10
days of receipt of the product. Please
contact customer service at 1-877-410-7811
if you wish to return your Ready-to-Hunt™
Compound Bow Package. All subsequent claims
on compound bows will be resolved via
manufacturer warranty protocol (see below).
2. READ ALL INFORMATION INCLUDED WITH
YOUR BOW and learn to handle your
compound bow properly and safely. Compound
bows presented for return must show no signs
of wear, abuse, or alteration. USER DAMAGE
TO A COMPOUND BOW (STRING DERAILMENTS,
DRY-FIRES, RISER OR LIMB DAMAGE DUE TO
IMPROPER USE OF A BOW PRESS, CROSS-THREADED
MOUNTING HOLES, MARRED FINISHES, ETC.) VOIDS
ALL FULL-REFUND AND EXCHANGE CLAIMS.
Compound bows returned in less than
brand-new condition will be subject to full
repair costs and a restocking fee of up to
CUSTOM ARROWS & SPECIAL ORDER ITEMS
1. CUSTOM ARROWS
ARE BUILT TO ORDER. Once your new
arrow shafts are
fletched, trimmed, or inserted, they
cannot be returned to stock. If you discover
we have made a mistake in building your
custom arrows, we will gladly correct the
mistake. But in all other cases, arrows which
have been fletched, trimmed, or inserted are
2. FOR SAFETY REASONS, arrows which
has been shot cannot be returned to stock
and are not returnable for refund or credit.
Learn proper carbon arrow safety and always remember to flex-test any arrow
3. ARROW SHAFTS: Full-length
unfletched arrow shafts may be returned in
new condition with all inclusions for
refund, credit, or exchange.
4. SPECIAL ORDER ITEMS cannot be
returned to stock and are not returnable for refund
or credit. Of course, special order items can
be returned for warranty service should a defect in
materials or craftsmanship occur.
1. HUNTER'S FRIEND
IS AN AUTHORIZED WARRANTY SERVICE CENTER
for all brands of bows we sell. If you
encounter a defect in materials or
workmanship, as defined in your bow’s
manufacturer warranty coverage, please
contact customer service at 1-877-410-7811
to obtain a Repair Authorization (RPA)
number. Warranty repairs are generally
performed at no cost to the customer for
parts or labor. Pursuant to most
manufacturer warranties, the customer is
responsible for shipping the defective item
to the warranty service center, and the
service provider (Hunter’s Friend) pays the
return shipping (domestic ground) when
repairs are complete.
Note that products such as compound bows,
crossbows, traditional bows, and custom
arrows include some CONSUMABLE PARTS subject
to normal wear and tear. Manufacturer
warranties generally do not include bow
strings, string silencers, string-stop
rubbers, film-dipped camo finishes, arrow
components (nocks, inserts, fletching,
etc.). Consumable items are the owner’s
responsibility to monitor, maintain, and
replace as needed. Please contact Hunter’s
Friend to purchase additional consumable
items for your archery gear and always keep
your gear in top condition.
Refunds on credit card purchases are credited to
your account (less applicable shipping charges) within 10 days of receipt of returns.
Check, money order, and cash purchases are refunded
by company check (less applicable shipping charges) within 30 days of receipt of return
via postal mail to the billing address on the
account. Please note that
returns on orders paid by credit card may be subject
to a 3% processing fee.
Please be sure of and double-check your order
details before submitting them to our store.
In some cases, orders are processed and packed for
shipment within just a few hours. So time for
cancellations is limited. However, if you place an order, but later decide you must
cancel, please contact the pro-shop at 1-877-410-7811
as quickly as possible. If your order has not
yet executed, we will make every attempt to honor
the cancellation request. Late cancellations
paid by credit card may be subject to a 3%
processing fee and shipping charges may or may not
be recoverable (depending on when a cancellation
request is received). Also note that
cancellations are restricted on custom work (tuning
& adjusting bows, fletching & trimming arrows, etc.)
as these items cannot be resold as new once our work
has begun. Email
cancellation requests will not be honored.
While every effort is made to ensure that pricing on
our website is correct and current, typographical
and display errors can occur. In such an
event, Hunter's Friend LLC shall reserve the right
to refuse or cancel any order. In the event of an
overpricing error, your invoice will be
automatically adjusted (credited/refunded) the
amount of the discrepancy. In the event of an
under-pricing error, Hunter's Friend will attempt to
contact you by phone or email, to notify you of the
error and give you the opportunity to choose how to
We hope you'll return to HuntersFriend.COM for your
hunting supply needs for
many seasons to come. It is our goal to always
provide the highest quality archery products and
services we possibly can. But if something does go
wrong, we'll do our best to make it right.
RATES & POLICIES
a simple system. Orders over $200 get free
ground shipping within the Continental U.S.
And orders under $200 are shipped for only $7.77 to
any home or business destination in the lower 48
states. And we never charge extra for bulk
items. Compare this with our competitors, like Cabelas and Bass Pro Shops, who charge you up to $25
extra to ship oversized items.
On Time: We make every effort to ensure that
your order is accurate, complete, and arrives on
time. Most orders are shipped within 1-5 working
days, depending upon availability and preparation
time. Special-order items may take an
additional 10 days. In most
orders are shipped with Federal Express (FedEx).
Shipments to Alaska, Hawaii, International
Destinations, APO/FPO Addresses, and P.O. Boxes are
generally sent via the United States Postal
Priority Mail Service..
Delivery: When possible, we will be glad
to rush your order via FedEx 2nd or Next-Day Air.
Rates vary considerably depending on the distance,
weight, and dimensions of your package. Please call
for a quote on Rush Delivery.
Rush Services? Custom pro-shop orders take
time to complete correctly. If you make a custom
pro-shop order and choose to upgrade your order to
rush-delivery, that does not necessarily mean your
order will be moved ahead of others who are already
waiting. Upgrading to 2nd-Day or Next-Day Air
purchases a faster SHIPPING service, not faster
order preparation. Good quality workmanship
always remains our first priority.
Also, please note that 2nd-Day air is not Next-Day
delivery. A 2nd-Day Air order which is ships on
Monday will arrive on Wednesday, two days after the
order is shipped.
Express Exceptions: Once an express
order leaves our shop, the actual delivery time is
beyond our control. As such,
we cannot reimburse express
shipping charges if your order arrives
later than expected. So if you elect to pay for
express shipping services, please be aware that the
additional charges are final and non-refundable.
Alaska & Hawaii: Sorry! The $7.77 shipping rate
only applies to the lower 48 states. Please call us
at 1-877-410-7811 for shipping options to Alaska and
Hawaii. Shipping rates to Alaska and Hawaii vary
greatly depending upon package size and weight, but
we'll work to find the best possible shipping
solution for your order.
us for international purchases. Rates vary
greatly and special rules and conditions apply.
International customers MAY NOT place orders
online without salesperson assistance. Please
contact one of our customer service representatives
to help initialize an international order.