STORE POLICIES

Satisfaction Guarantee

Hunter's Friend knows you have a choice, and we value your business.  If you are not delighted with your order when it arrives, we will cheerfully exchange your item or refund your money.  See details below. 

We hope you'll return to HuntersFriend.COM for your hunting supply needs for many seasons to come.  It is our goal to always provide the highest quality archery products and services we possibly can.  But if something does go wrong, we'll be sure to make it right.

Shipping Information

Rates:  We use simple flat rate shipping.  Any size order is shipped to your address for only $7.77 (the average actual cost of shipping in the continental US).  Whether you're ordering a bulky oversize bowcase, or a heavy bag target, your shipping rate is always the same low rate.  Compare this with our competitors, like Cabelas and Bass Pro Shops, who charge you up to $25 extra to ship bulk items. 

On Time:  We make every effort to ensure that your order is accurate, complete, and arrives on time.  Most orders are shipped within 1-5 working days, depending upon availability and preparation time.  Special-order items may take an additional 10 days.  Large items may be drop-shipped directly from our manufacturers or distributors and may require additional shipping time.  We ship most orders with Federal Express.  However, we can ship USPS to PO Boxes and APO/FPO addresses upon request.

Rush Delivery:  When possible, we will be glad to rush your order via FedEx 2nd or Next-Day Air.  Rates vary considerably depending on the distance, weight, and dimensions of your package.  Please call for a quote on Rush Delivery. 

Rush Services?  Custom pro-shop orders take time to complete correctly.  If you make a custom pro-shop order and choose to upgrade your order to rush-delivery, that does not necessarily mean your order will be moved ahead of others who are already waiting.  Upgrading to 2nd-Day or Next-Day Air purchases a faster SHIPPING service, not faster order preparation.  Good quality workmanship always remains our first priority.  

Also, please note that 2nd-Day air is not Next-Day delivery.  A 2nd-Day Air order which is ships on Monday will arrive on Wednesday, two days after the order is shipped. 

Express Exceptions:  Once an express order leaves our shop, the actual delivery time is beyond our control.  As such, we cannot reimburse express shipping charges if your order arrives later than expected.  So if you elect to pay for express shipping services, please be aware that the additional charges are final and non-refundable. 

Alaska & Hawaii: Sorry!  The $7.77 shipping rate only applies to the lower 48 states.  Please call us at 1-877-410-7811 for shipping options to Alaska and Hawaii.  Shipping rates to Alaska and Hawaii vary greatly depending upon package size and weight, but we'll work to find the best possible shipping solution for your order.  

International:  Please contact us for international purchases. Rates vary greatly and special rules and conditions apply.  International customers MAY NOT place orders online.  Please contact one of our customer service representatives for assistance.

Returns

If you are not satisfied with your order when it arrives, immediately return the item in it's original packing and condition with all parts, manuals, tools, and other enclosures to the following address.  Please enclose a copy of your sales draft and a note explaining the problem.  Returns are processed promptly and refunds are issued in the same payment form as the original purchase.  Sorry!  We cannot reimburse any form of shipping charges.
     
        Ship Returns to:
                                                      Hunter's Friend Returns
                                                      340 Low Gap Fork
                                                      Oil Springs, KY  41238

Returns sent COD will not be accepted.  Special order items, custom arrows, user-damaged items, and items not in their original packing and condition, will also not be accepted for return.  Hunter's Friend reserves the right to arrange a repair, pursuant to any factory warranty, rather than refunding or exchanging items as individual situations may warrant.  

Cancellation Policy

If you place an order, but later decide you must cancel, please contact the pro-shop @ 877-410-7811 within 48 hours of submitting your order.  After 48 hours, cancellations are restricted on custom work (tuning & adjusting bows, fletching & trimming arrows, etc.) as these items cannot be resold as new once our work has begun.  However, if custom work has not yet begun on your order, you may cancel the order by phone.  Please note that email cancellation requests will not be honored. 

Special Order Cancellations & Returns

Some products are available only via special factory order.  In many cases, special order items are specifically built to suit (custom engineered or target-finish compound bows for example) by the factory.  So once placed, the order cannot be cancelled at the factory.  As such, we cannot allow any special-orders to be cancelled and special order items are not subject to return.