SHIPPING RATES AND DELIVERY OPTIONS
RATES AND SHIPPING SPEED
RATES: We use a simple system. Orders over $200 get free ground shipping within the contiguous U.S. And orders under $200 are shipped for only $7.77 to any home or business destination in the lower 48 states. And we never charge extra for bulk items in the lower 48 states. Compare this with our competitors, like Cabelas and Bass Pro Shops, who charge you up to $25 extra to ship oversized items.
ON TIME: We make every effort to ensure that your order is accurate, complete, and arrives on time. Most orders are shipped within 1-5 working days, depending upon availability and preparation time. Special-order items may take an additional 10 or more days. In most cases, domestic orders are shipped with Federal Express (FedEx) Ground Service. Shipments to Alaska, Hawaii, APO/FPO Addresses, International Addresses, and P.O. Boxes are generally sent via the United States Postal Priority Mail Service or FedEx International Economy.
When possible, we will be glad to rush your order via express services. Rates vary considerably depending on the distance, weight, and dimensions of your package. Please call for a quote on express services. Please note that all custom pro-shop orders still take time to complete correctly. We will be happy to rush everything ... except the workmanship. Good quality workmanship always remains our highest priority.
Also, please note that 2nd-Day air is not Next-Day delivery. A 2nd-Day Air order which is ships on Monday will arrive on Wednesday, two days after the order is shipped.
EXPRESS EXCEPTIONS: Once an express order leaves our shop, the actual delivery time is beyond our control. As such,we cannot reimburse express shipping charges if your order arrives later than expected. So if you elect to pay for express shipping services, please be aware that the additional charges are final and non-refundable.
ALASKA AND HAWAII: Sorry! The $7.77 and free shipping rates only apply to the lower 48 states. However, we now have several competitive services to Alaska and Hawaii. Please visit our Ordering Guide for Alaska and Hawaii for additional details.
INTERNATIONAL: Please contact us for international purchases. Rates vary greatly and special rules and conditions apply. International customers MAY NOT place orders online without salesperson assistance. Please contact one of our customer service representatives to help initialize an international order or visit our International Ordering Guide section for more details.
If you discover your shipment has been damaged in-transit, please contact our customer service department at 1-877-410-7811 immediately, so we can arrange a replacement shipment or appropriate repair. Shipping damage claims must be made within 3 business days of receipt of your package and must be resolved before proceeding with returns or exchanges.
KEEP YOUR PACKING MATERIALS
Do not throw away the boxes your purchases were shipped in. If your purchase has been authorized to be returned, exchanged, repaired, or replaced by Hunter’s Friend, and you have been issued a Return Authorization (RA) number, please use these original boxes and packing materials to return your purchase. Failure to follow these instructions will result in a delay in processing your credit, a reduction in the amount of your credit, or our refusal to accept the returned product. PACKAGES SHIPPED TO OUR WAREHOUSE WITHOUT RETURN AUTHORIZATION WILL BE REFUSED AND RETURNED TO SENDER.
We hope you'll return to HuntersFriend.COM for your hunting supply needs for many seasons to come. It is our goal to always provide the highest quality archery products and services we possibly can. But if something does go wrong, we'll do our best to make it right.