contact us real customer service
We love the information age too. We field thousands of emails and we respond to our social media messages as best we can. Nevertheless, the most reliable and efficient way to contact us is still by phone. We are open and manning the phone lines M-F 8:00am-5:00pm EST. There's no automated answering system here, so you won't even have to "press 1" to continue in English. Our menu options have not changed. Chances are, the person who answers the phone will be able to answer your question on the spot. We hate to seem old-fashioned, but sometimes a real person is still the best technology. We don't hide our phone numbers or cloak our email addresses out of public view. We don't know why some stores make it hard to find a real person, but we don't behave that way here. You need help? You got it.

If you would rather drop us a note via email, please use the directory to determine the best recipient.  Our common inbox is [email protected], but if you prefer to email a specific person at their desk, we welcome those messages as well.  You may also use the contact form below if that is more convenient.  Remember to add the domain to your friends list so you can receive our response. Please do not CC your email to everyone in the directory. That's a surefire way to tick off our spam filter and cause your message to go undelivered. We will respond to your emails as quickly as possible. If for some reason you don't get a timely response, don't assume the worst.  We're here.  Call us at 606.297.1011 and we'll be happy to help you.

[email protected]
Customer Service Questions

[email protected]
General Manager
Sales & Service 

Sales & Service 

[email protected]
Marketing Manager
Sales & Service 
Spam isn't just an annoyance, it can impede legitimate communications. We do everything we can to filter-out offers from the Nigerian royal family and weight-loss miracle programs - so we can just receive our legitimate customer emails, but the system isn't perfect. Sometimes a legit email gets misidentified as spam, and of course we sometimes we still get a 50% off coupon for testosterone pills. So if  you have any trouble emailing us, please try removing all email formatting (rich text) and send your email again as simple text, with no files attached, no hyperlinks and no images embedded. Again, if you have an urgent matter, please just call us at 606.297.1011 or message us on Facebook.  We're here! 

We monitor our social media accounts throughout the workday.  We must admit, social media still seems like an unconventional way to conduct business. Nevertheless, we're warming up to the concept.  We invite you to visit our social media pages and utilize the messaging services to contact us. Our sport might be 10,000 years old, but that doesn't mean we can't try to keep up with modern trends.  Please follow us on Facebook, YouTube, or Instagram and join the conversation.