|GENERAL RETURN POLICY
WE APPRECIATE YOUR BUSINESS:
Hunter's Friend knows you have a choice, and we value your business. If you are not delighted with your order, we want to know about it and we'll make it right! If you are having difficulty with any equipment you’ve purchased, PLEASE CALL US FIRST at 606.297.1011. Many common problems can easily be resolved with just a phone call. All Hunter's Friend orders are carefully packed and thoroughly inspected, and we hope that you will be pleased with the item(s) you have selected. Upon delivery, please check the carton contents immediately against items on the front of your invoice. If you are missing items please notify us immediately by calling 606.297.1011. Please note that some bulky and specialty items may arrive separately and may or may not arrive on the same day (or via the same carrier). This information will be indicated on the invoice included with your package. If you are not happy with your purchase, you may return eligible items for refund, credit, or exchange provided you obtain a Return Authorization (RA) number within 30 days of receipt of your order. See instructions and details below.
DAMAGED PACKAGES: If you discover your shipment has been damaged in-transit, please contact our customer service department at 606.297.1011 immediately, so we can arrange a replacement shipment or appropriate repair. Shipping damage claims must be made within 3 business days of receipt of your package and must be resolved before proceeding with returns or exchanges.
PLEASE KEEP YOUR PACKING MATERIALS: Please do not throw away the boxes your purchases were shipped in. If your purchase has been authorized to be returned, exchanged, repaired, or replaced by Hunter’s Friend, and you have been issued a Return Authorization (RA) number, please use these original boxes and packing materials to return your purchase. Failure to follow these instructions will result in a delay in processing your credit, a reduction in the amount of your credit, or our refusal to accept the returned product. PACKAGES SHIPPED TO OUR WAREHOUSE WITHOUT RETURN AUTHORIZATION WILL BE REFUSED AND RETURNED TO SENDER.
|TO RETURN AN ITEM
PLEASE CALL US FIRST: Contact customer service at 606.297.1011 to receive a Return Authorization (RA) number. Please note that we cannot issue RA numbers via email or social media communication.
RETURN ALL ITEMS IN THEIR ORIGINAL CONDITION: Returned items must show no signs of wear, abuse, or alteration. Include all original packaging, accessories, paperwork (owner’s manuals, warranty cards, etc.). Please do not write on the merchandise packing, manual, or warranty card until you are certain that you will keep all items you have purchased. Returned items NOT in their original condition may be refused or subject to repair costs and/or a restocking fee.
REPACKAGE AND INSURE: You are responsible for merchandise until it safely reaches our warehouse. To protect your return, please (a) repack items using all original packing materials, (b) tape your box securely with approved packaging tape, (c) insure your package for the full value of your purchase and (d) write the Return Authorization (RA) number on the outside of the shipping box, NOT on the merchandise box.
RETURN SHIP AND KEEP YOUR TRACKING NUMBER: Ship your item(s) back using the shipping label on the reverse side of your invoice included in your shipment. Use a service such as UPS or FedEx that provides package tracking. We are not responsible if your package is lost in the mail or damaged during the return shipment. Resolving lost or damaged returned package claims will be between you and your insured carrier only.
|DRY-FIRES & STRING DERAILMENTS
|READ ALL INFORMATION INCLUDED WITH YOUR BOW: Before you begin handling your new compound bow, please take the time to read all the literature included with the bow. Thoroughly understand the terms “dry-fire” and “string derailment” BEFORE you draw your bow for the first time. We realize this is a sensitive subject, but dry-fire and string derailment damage is never covered under a factory warranty. Please – PLEASE – read and understand how to handle your compound bow safely and responsibly, particularly if you’re new to the sport. If an accidental dry-fire or string derailment does happen, please contact us at 606.297.1011 and we will make every effort to help arrange fair and expedient repairs.
CUSTOM ARROWS ARE BUILT TO ORDER: Once your new arrow shafts are fletched, trimmed, or inserted, they cannot be returned to stock. If you discover we have made a mistake in building your custom arrows, we will gladly replace the arrows. But for safety reasons, arrow shafts which have been fletched, trimmed, or inserted cannot be accepted for return. Learn proper carbon arrow safety and always remember to flex-test every arrow before shooting.
UNFLETCHED ARROW SHAFTS: Full-length unfletched arrow shafts may be returned in new condition with all inclusions for refund, credit, or exchange.
HUNTER'S FRIEND IS AN AUTHORIZED SERVICE CENTER: We service and repair all brands of bows we sell unless otherwise stated. If you encounter a mechanical failure, please contact customer service at 606.297.1011 to arrange appropriate service.
CONSUMABLES: Compound bows, crossbows, traditional bows, and custom arrows include some CONSUMABLE PARTS subject to normal wear and tear. Manufacturer warranties generally exclude consumable items like bow strings, string silencers, string-stop rubbers, film-dipped camo finishes, and arrow components (nocks, inserts, fletching, etc.). Consumable items are the owner’s responsibility to monitor, maintain, and replace as needed. Please contact Hunter’s Friend to purchase additional consumables for your archery equipment as needed, and always keep your gear in top condition.
REFUNDS: Refunds on credit card purchases are credited to your account (less applicable shipping charges) within 10 days of receipt of returns. Check, money order, and cash purchases are refunded by company check (less applicable shipping charges) within 30 days of receipt of return via postal mail to the billing address on the account.
CANCELLATIONS: Please double-check your order details before submitting them to our store. In some cases, orders are processed and packed for shipment within just a few hours. So time for cancellations is limited. However, if you place an order, but later decide you must cancel, please contact the pro-shop at 606.297.1011 as quickly as possible. If your order has not yet executed, we will make every attempt to honor the cancellation request. Late cancellations paid by credit card may be subject to a 3% processing fee and shipping charges may or may not be recoverable (depending on when a cancellation request is received). Also note that cancellations are restricted on custom work (tuning & adjusting bows, fletching & trimming arrows, etc.) as these items cannot be resold as new once our work has begun. Email and social media cancellation requests will not be honored.
TYPOGRAPHICAL ERRORS: While every effort is made to ensure that pricing on our website is correct and current, typographical and display errors can occur. In such an event, Hunter's Friend LLC shall reserve the right to refuse or cancel any order. If such an error were to occur, we will notify you of the error, beg your forgiveness, and give you an opportunity to choose how to proceed.
|THANK YOU BOWHUNTERS: We hope you'll return to HuntersFriend.COM for your hunting supply needs for many seasons to come. It is our goal to always provide the highest quality archery products and services we possibly can. But if something does go wrong, we'll do our best to make it right.